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Frequently Asked Questions
Q: Is the pergola sturdy in high wind?
A: Sorara pergola is made of high-quality aluminum and alloy steel, our pergola is heavier than others, so it remains stable even in 65 mph winds.
Q: Does the pergola have mosquitoes nets and curtain？
A: SORARA pergola has the siding that goes with them.You can choose between a breeze-permeable, block most of the view, insect proof privacy sunscreen and a completely wind proof, blackout, sturdy, louvered wall for privacy.
Q:Is installation service available for this pergola?
A: We don‘t provide installation services, but our pergola is easy to assemble, you can download the installation manual on the product page.
Q: Is there free returns on your products?
A:SORARA is a premium designer brand. We hope every customer enjoy our products.
For large items, for example carports, cantilever umbrella etc. Please contact us before you request a return.
Those products use freght for shipping. We only offer return/refund if there is a product quality issue. Otherwise, there might be additional handling fee/shipping cost. Please contact our customer service in this case, and it will be handled case by case.
Feel free to contact us if you have more questions.